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Option 3
Description of Support
This option is predominantly for the support of individuals and small companies that need help from time to time with IT issues the majority of the time they may prefer to manage their owns systems and call on us to help them out when things get a little too technical. The service is supplied on an ad hoc basis and although we use our best endeavours to respond there are no guarantees for response times.
Scope of Support
Servers - Windows Server 2003 Onwards, SQL Server, Terminal Servers, SharePoint Server
Workstations - Windows XP Pro, Vista
Applications - MS Office 2003 Onwards, Sage, Act, MS CRM, Sales Logix,
Retention of Information
CenCom retains basic contact details and no information about the servers, workstations or network.
Support Service Type
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Charge
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Basis
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Notes
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Service Level Agreement (SLA)
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No
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Response Times for SLA
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N/A
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Chargeable Services
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Yes
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Remote Support
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From £ 35.00 *
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Per Hour
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Min 1 Hour
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Onsite Support
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From £ 70.00 *
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Per Hour
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Min 1 Hour
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Business Days
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Mon - Fri incl.
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Weekdays
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Not Bank Holidays or Public Holidays
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Business Hours
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8:30 - 5:30
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Billing Method
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In Arrears
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Payment Terms for chargeable services
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30 Days from Invoice
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